Koh Sanuk Co., Ltd
Terms & Conditions

Updated December 10th 2015

All bookings are made with Koh Sanuk Co., Ltd (“Koh Sanuk”) acting as agent on behalf of the owners of the properties featured in the company website or elsewhere. The payment of any deposit for the rental rate shall be taken as confirmation of acceptance of the following conditions.

1. BOOKING PROCESS

1.1 Provisional Confirmation of Availability and Rates

Upon receipt of a request confirmation of availability, the applicable Villa rates and the amount of deposit required will be advised.

Bookings are on a ‘first-come, first-served’ basis and are for a minimum number of nights as specified in the confirmation of availability, which will vary from season to season.

Koh Sanuk reserves the right to decline a booking without giving any reason.

1.2 Exclusions & Additional Charges

Rates do not include baggage handling, gratuities, telephone, fax and telegram charges, car rental, food, soft drinks and/or liquor, personal items and expenses due to any other third parties, and any excessive cleaning required upon departure (such as upholstery or rug shampooing, etc) or replacement of breakages.

Fair wear and tear accepted.
1.3 Initial Deposit

An initial deposit between ten (10%) and fifty percent (50%) depending on the villa, of the total rental must be paid to confirm a booking, unless otherwise specified in the confirmation of availability.

Before the booking is confirmed and a contract comes into existence, Koh Sanuk reserves the right to increase or decrease the agreed prices. No contract will exist between with Koh Sanuk until receipt of funds.

If funds are not received within three banking days the reservation shall be deemed to have been cancelled and Koh Sanuk reserves the right to allocate the Villa to another client.

Should the booking be cancelled, cancellation charges will become payable in accordance with Paragraph 3 hereto.
1.4 Balance Payment

Transfer of the outstanding balance must be paid at least thirty (30) days before the day of arrival, unless otherwise specified in the confirmation of availability.

Koh Sanuk reserves the right to cancel the booking if the balance is not received by the due date. Cancellation charges in accordance with Paragraph 3 will apply.

2. PAYMENT

Payment can be made with international bank transfer. If Koh Sanuk does not receive the balance by the due date, Koh Sanuk reserves the right to cancel the booking and cancellation charges will apply.

If the booking is confirmed within 30 days of the arrival date, the whole amount of the Villa rental is to be paid at the time of booking. This is applicable for all seasons.

3. CANCELLATION AND AMENDMENTS TO RESERVATION

If it becomes necessary to cancel all or any part of the booking, Koh Sanuk must be notified in writing (email acceptable). The cancellation will take effect from the day the written confirmation is received.

The following cancellation charges will be applicable depending on when the notification of the cancellation is received in writing and the period of stay in the Villa:

Standard and Peak Seasons:

30 days or more before arrival date:

All Payments are forfeited but credited for 9 month from the date of the cancellation confirmation by Koh Sanuk reservation department. The credit value can be used by the client or anyone on his or her behalf for any reservation, during any period upon availability and solely for the villa initially reserved.

Within 30 days of arrival date:

All rental payments are forfeited. A full or partial refund is solely applicable in the event that Koh Sanuk secures another reservation covering partially or fully the initial cancelled reservation.

Christmas and New Year Period:

For any cancellation after the deposit and/or balance payment, all payments are forfeited and a full or partial refund is solely applicable in the event that Koh Sanuk secures another reservation covering partially or fully the initial and cancelled reservation.

The above cancellation charges also apply if Koh Sanuk cancels the booking due to non-payment of the balance. If the dates of the booking require to be changed or amended, this may be treated as a cancellation of the original booking and cancellation charges may apply.

Any change to the original reservation is subject to the approval of Koh Sanuk.

Early departure penalty will be subject to negotiation with our local Representative’s Manager.

4. ARRIVAL & DEPARTURE TIMES

Guests should assume that the Check In Time is 3:30pm and Check Out time is 10.30 am (early arrival and late departure will depend upon availability of the villas at the time of arrival or departure). An additional Fee may be applicable and will be advised at the time of booking.

The Client is responsible for informing the correct arrival details (flight number) whenever an airport transfer is part of the Koh Sanuk service.

5. ALTERATIONS AND CANCELLATIONS BY KOH SANUK

Though it is unlikely that Koh Sanuk will have to make any changes to confirmed arrangements, it does occasionally happen, and we will advise you at the earliest possible date. If, for any reason beyond our control, we are unable to provide you with the villa booked, Koh Sanuk shall reserve the right to cancel the reservation.

For example, but not inclusive, if the properties are damaged or rendered unusable Koh Sanuk will endeavor to locate the Guests to an alternative property for the period required but no guarantee is given that this can be done. However, if this is not possible, or Guests do not wish to be transferred, Koh Sanuk will cancel the booking and refund in full, less any bank transfer charges, the amount paid to Koh Sanuk for the Villa. Koh Sanuk shall not be liable for any further obligations or claims by the client.

6. REGISTERED GUESTS

Only those persons stipulated on the booking form may reside at the property as guests. Please notify us as soon as possible of any changes. The number of people staying at the property, including children, must not exceed the maximum capacity indicated in the property description or elsewhere, except in the case of infants (under two years old), or unless specifically authorized.

Should the owner or the local representative find that the number of people staying at the property exceeds that on the booking form or the maximum capacity of the villa, he may, at the absolute discretion of Koh Sanuk, ask the extra person or persons to either pay the applicable additional charge as per the published rate or to vacate the property forthwith.

No camping is permitted in the property grounds.

Koh Sanuk regrets that usually no pets are allowed on the entire property.

In case a party is to be organized within the property for a number of guests in excess the maximum occupancy of the villa, a surcharge is applicable. In addition a guarantee deposit will be collected on site and from which a cleaning surcharge will be deducted before refund to the guests.

7. SECURITY DEPOSIT

A security deposit may be payable to Koh Sanuk with the payment of the balance. This is to cover the cost of any damage or breakage’s during the rental period of the Villas or their contents. It may also be used to cover the cost of the use of telephones and other services.

If requested this amount will be returned to you at the time of departure, less any such costs.

8. INSURANCE & TRAVEL DOCUMENTS

It is a mandatory condition of the booking that the entire party is covered by comprehensive travel insurance (including cancellation, flight delays, loss and damage to baggage and other property) and health insurance (including evacuation and repatriation coverage).

Koh Sanuk or the owners of the rented properties are held harmless by you and your party against all claims including any accidents related to the use of the Villa facilities or locally procured third party services such as, but not limited to, watercraft, water sports, jeep or motorbike rental.

Koh Sanuk shall not be responsible for any delay, additional expense or inconvenience caused directly or indirectly by events outside of Koh Sanuk control such as civil disturbances, fires, floods, severe weather, Acts of God, acts of Government etc.

It is your responsibility to ensure that you are in possession of all necessary travel and health documents before departure. We regret we cannot accept liability if you are refused entry onto any transport or into any country due to failure on your part to carry correct documentation. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly. In the event we are asked to reissue documents that have been lost, destroyed or stolen and we agree to do so, any charges incurred as a result of this will be payable by you.

By acceptance of this contract it is assumed by Koh Sanuk that this requirement has and will be complied with in full.

9. COMPLAINTS

The property descriptions, photos and other information provided by Koh Sanuk are made in good faith, however property owners occasionally make revisions to the layout, decor and facilities provided. Koh Sanuk accepts no responsibility for such changes.

Koh Sanuk, the villa owner and/or the local representative can not be held liable for the breakdown of the supply of water, or electricity, or internet connection nor of swimming pool filtration systems, though we will use our best endeavors to arrange for any such problems to be solved quickly.

If there are any problems during the rental period, which could not be solved by dealing directly with the local villa staff, contact Koh Sanuk or its local representative immediately and Koh Sanuk will use its best endeavors to rectify the situation. It is understood that infrastructure, local standards and conditions are often of a less developed nature in a remote resort location than in more urban environments. Koh Sanuk will do as much as can be reasonably expected to avoid and rectify any problems that may occur, but cannot be held responsible for any problems beyond its control.

Any complaints must be notified to Koh Sanuk within 24 hours of the occurrence-giving rise to the complaint, and must then be notified in writing to Koh Sanuk before departure. Should a problem that has been notified remain unsolved please make a complaint in writing to Koh Sanuk within 14 days of the completion of the rental period. If the villa is vacated before the end of the rental period without mutual agreement this may result in the loss of all rights to compensation.

No complaint will be considered if made after the departure date or if not acknowledged by the villa owner, Koh Sanuk or the local representative.

10. CONDUCT & BEHAVIOUR

The person paying the deposit for the villa rental is responsible for the correct and appropriate behavior of the guests staying at the Villa(s). Should any member of the party behave in a manner considered inappropriate, either Koh Sanuk, the villa owner or the local representative may at their absolute discretion ask the offending guest or guests to vacate the Villa forthwith.

In such a case, this will be treated as a cancellation of the original booking and no refund can be claimed from either Koh Sanuk or the villa owners or the local representative.

11. SOCIAL CORPORATE RESPONSIBILITY

The villa owners and/or the local representative endeavor to contribute to the fight against child prostitution and trafficking. Any possible offenders will be brought to the local authorities.

It is also prohibited to act unlawfully in any way whatsoever and to bring in and/or use/consume any illegal substances. Any offenders will be brought to the local authorities.

In addition, in line with its moral duty and respect for the local employee, as well as for the safety of our valued guests, it is not authorized to bring male or female joiners met on site back to the properties under no circumstances. The local managers reserve the right to request anyone to vacate a property at any time.

12. STAFF AT THE VILLAS

The services of some staff may be included at the villas (ie Villa Manageress, maid, handyman, Thai Chef). Additional services such as those of baby sitters and/or drivers can be sourced in advance or on site upon request, although such services cannot be guaranteed and depend on availability.

We recommend the Guests provide as much notice as possible, especially during peak holiday seasons and we shall try to assist. Koh Sanuk or the local representative can assume no liability for such contracted staff. The rates for these services will be provided in advance and shall be paid as incurred directly to the Guest Relations Manager.

13. LINEN & TOWELS

Linen and towels are provided at the Villas. These are normally changed every three (3) days. If you require more frequent changes there may be extra charges. Limited laundry facilities exist on site and charges are made per item. Outside services are also available for a small service charge and must be paid at the time incurred or latest at the time of departure.

14. VALUABLES

Personal safe are provided in all villas. It is strongly recommended that they are used to store valuable items such as passports, laptop computers, cash, traveller’s cheques, mobile phones, cameras etc.

Any valuables left at the property are the guest’s sole responsibility. Neither Koh Sanuk nor the owners nor the staff can be hold responsible for any loss or damage of personal property.

It is advised for Guests to ensure that all doors and windows remain locked at night to avoid any temptation.

15. DUE CARE AND SUPERVISON

As part of this agreement, Guests are required to take due care when residing at the villas and be especially watchful of children playing in the gardens, near the entrance from the main road; near or in the pool or Jacuzzi, on the beach, or in the sea.

Furthermore Guests are not permitted to enter the Villas when wet from swimming, as the floors can be slippery. Damage or injury arising as result shall not be the responsibility of Koh Sanuk, the Villa owners or the local representative in any way whatsoever.

16. APPLICABLE LAW

These conditions and any contract to which they apply are governed in all respects by law and the courts of the Kingdom of Thailand and only those shall have jurisdiction in relation to any claim or dispute arising out of, or connected with them.

17. AGREEMENT

I/We agree to the above conditions and do hereby agree to the application of the above Terms and Conditions to our reservation.

Koh Sanuk aim is to ensure that your holiday on Koh Samui is an enjoyable and relaxing one and we always aim to give prompt assistance to you if you are in difficulty. Any concerns you have should be brought to our attention immediately.

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